Terms and Conditions of Sale
BIG BOYZ NZ LTD
Website Terms and Conditions
About BIG BOYZ NZ LTD
Trading as BIG BOYZ PLUS SIZE CLOTHING
We operate from the following premise:
117 NEWTON STREET, MOUNT MAUNGANUI 3116
Email: shop@bigboyz.co.nz
To contact us, please call 021311039
By using this website, you indicate you have agreed to the following terms and conditions:
Reasonableness
By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable. If you do not think they are reasonable, you must not use this website.
Trademarks
All brand names, product and service names and titles and copyrights used in this site are trademarks, trade names, service marks or copyrights of their respective holders. No permission is given by BIG BOYZ NZ LTD for their use by any person other than the said holders and such use may constitute an infringement of the holders' rights.
Copyright
All designs, text, graphics and their selection and arrangement on this Website are the copyright of BIG BOYZ NZ LTD or its content providers. Permission is granted to users to electronically copy or print portions of this site for their own personal, non-commercial use. Any other use of materials on this site without BIG BOYZ NZ LTD limited prior written consent is strictly prohibited.
Disclaimer of Warranty
We endeavour to present you with accurate and trustworthy information at all times, we cannot however guarantee that every piece of information on our web site is true, up to date and accurate at all times.
In addition, the web site does include content provided by third parties and users- content we distribute, we do not publish. The statements and advice offered by third parties are not necessarily those of BIG BOYZ NZ LTD
Orders
All pricing displayed is New Zealand GST inclusive unless otherwise stated.
BIG BOYZ NZ LTD will not be held responsible for orders that are declined. Any products which have been ordered. In the case of non-supply, we will make an explanation for our decision available to you.
We ensure security of all credit card transactions performed on the site with use of encryption technology. We will validate your order and credit or debit card details you submit to us before your order can be accepted. Once that has been done, we will acknowledge that your order has been received by sending an e-mail to the address provided in your registration form.
Delivery
We only deliver to registered addresses in New Zealand and do not ship overseas. New Zealand orders are sent via PARCEL THE PARCEL with track and trace provided
Cancellations
You can request to cancel your order through the Contact Us page within one hour of the order being placed. Any request received after that we will attempt to change but regret in most cases order packing and dispatch will already have taken place.
Returns and Exchanges
Products can be returned to BIG BOYZ NZ LTD You will need to contact Seal on 021311039 within that day you received the goods. The product needs to be in its original packaging. You cannot return products that state they are non-returnable on the website unless it has been damaged during the delivery or the wrong product has been delivered.
If you would like to exchange your item please get in contact with us and we will confirm if the new item is available or not.
Some items on the website will state whether the item is non-returnable, please be aware of these items.
If you have ordered the wrong product, you may return the product. However a restocking fee may be incurred.
Clearance/Sale items are non returnable/refundable (unless due to a manufacturing fault). If you wish to discuss any items you wish to return or exchange before doing so please feel free to contact us.
Address for returns:
BIG BOYZ NZ LTD, C/- 47B Valley Road, Mount Maunganui 3116
Refunds
We apologise if you have received a product that is faulty, or if you have received the wrong product. You are welcome to an exchange or refund. Please contact us on phone: 021311039 or email shop@bigboyz.co.nz
Wrong Product Delivered
If you have ordered something and received the wrong product, we apologise and you are more than welcome to an exchange or refund. Please contact us on phone 021311039 or email shop@bigboyz.co.nz
Damaged, Lost or Defective Products
If you suspect your product has been damaged during delivery please do not throw away the parcel or cover in which the product came as. Do not sign for the parcel from the courier company. Please contact us on phone: 021311039 or email shop@bigboyz.co.nz and we will organise the return of the product for inspection and will endeavour to send you a replacement as soon as possible.
Customer must return prepaid to BIG BOYZ NZ LTD within 7 days any Products that are damaged, or notify BIG BOYZ NZ LTD of any lost or incomplete deliveries so that BIG BOYZ NZ LTD can inspect the Products or lay claim against the carrier. Failure to do so will result in the claim being declined.
BIG BOYZ NZ LTD reserves the right to decide in its sole discretion whether it will accept the return of any Products for credit, repair or replacement. BIG BOYZ NZ LTD will not accept return of any Product that has been tampered with, where the damage has resulted from misuse or incorrect storage by the Customer or where the Product is expressly sold on a no-returns basis. Where returned Product is not accepted they will be returned to Customer at the Customer’s cost. Receipt by BIG BOYZ NZ LTD of returned Product does not constitute acceptance for any purposes.
